Naaz Wears

Shipping & Returns

See Naaz Wears delivery timelines, COD coverage across Pakistan, and our 7-day easy return promise on premium nightwear, suits and bridal sets.

1. Delivery coverage

We deliver nationwide across Pakistan via trusted courier partners. Metro cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan) typically receive orders in 2–4 business days after dispatch.

Other cities may take 3–6 business days depending on courier routing and weather. Remote areas may require an extra day we will WhatsApp you if there is a delay.

2. Shipping charges

Standard shipping applies on orders below the free-delivery threshold shown at checkout (typically Rs. 4,000).

Express or same-city options may be offered seasonally any surcharge is displayed before you pay.

Shipping is free on qualifying orders. The threshold is confirmed on the cart and checkout pages.

3. Order tracking

Once dispatched, you receive a tracking link by SMS or WhatsApp. You can also view status under Account → Orders.

If tracking shows delivered but you have not received the parcel, contact us within 48 hours at 0300-NAAZ.

4. Cash on Delivery

COD is available on most postcodes. The courier collects payment in cash (or mobile wallet where supported) at your door.

Please inspect the outer packaging before accepting. For obvious damage, note it with the courier and photograph the parcel then contact us the same day.

5. Returns & exchanges

7-day easy returns on unworn pieces with original tags attached. Intimate apparel must be unworn and in sealed hygiene packaging where applicable.

Sale items marked final sale are non-returnable unless faulty.

To start a return, WhatsApp us with your order number and reason. We arrange reverse pickup or provide a drop-off address in Lahore.

Refunds for prepaid orders are processed within 5–7 business days after we receive and inspect the item. COD orders may receive store credit or bank transfer.

6. Faulty or wrong items

If we sent the wrong size, colour, or a manufacturing defect, we cover return shipping and offer a replacement or full refund your choice.

Report defects within 48 hours of delivery with photos. Normal wear, incorrect size selection, or damage from improper washing are not covered.

7. Need help?

WhatsApp: 0300-NAAZ (fastest) · Email: care@naazwears.pk

Support hours: Monday–Saturday, 10am–7pm PKT. We aim to reply within a few hours.